Wake Forest Baptist Medical Center, Winston-Salem, NC
Facilities Administrator for Call Centers
Voice System Administrator
Integon Life Insurance, Winston-Salem, NC
Assistant Vice President Business Process Evaluation
Assistant Vice President Customer Service
Supervisor Special Projects and Training
Supervisor Billing and Collections
Audrey brings to our customers more than 35 years of direct customer service experience and satisfaction. While in the healthcare industry, Audrey managed a multi-million-dollar budget, helping monitor a complex voice communication network with over 14,000 extensions, and implemented and supported new call center applications to ensure quality control and monitoring.
In the insurance industry, Audrey oversaw project implementations crossing multiple departmental lines, including training staff and improving business practices. Her 100-man staff team favorably reflected her leadership by (1) providing timely and accurate billing and collections, and (2) achieving positive customer conflict resolution. Audrey also successfully merged an out-of-state subsidiary's customer service operations into Winston-Salem operations within the timeframe and budget allowed.
Audrey's experience shows a proven ability to coordinate large-scale projects, deliver them within budget, enhancing business processes - all while maintaining customer satisfaction.